GP Fit / Help
GP Fit Support
Questions about your account, workouts, or the app? Tell us what is happening and we will help you find the next step.
Here to help
Contact us at info@groundedperformanceatx.com or send a request below. Please do not include your password or sensitive health details in your message.
Call (512) 661-0745 if you prefer to speak with us. We aim to reply to support messages within two business days.
Getting started
Your gym staff creates GP Fit accounts. If you need help accessing yours or finding a programmed workout, contact the team using the form below. We can help you check your account and the workout assigned to you.
Common questions
What if I forgot my password?
Contact us for help regaining access to your GP Fit account. Do not send your password in this form.
Why is my workout not showing?
Send us the date and your device type so we can check your assigned programming.
How do I get help with syncing between my phone and the web?
Tell us which devices you use and when you last saw your workout data. We can look into the issue.
How do I change notifications?
You can control notifications on your device. Contact us if you need help finding the right setting.
Account deletion
You can delete your account from My Profile in GP Fit. Confirming deletion disables your account immediately. The production-default recovery window is 30 days. After that, your identity, photos, and direct coach/member messages are permanently removed. Approved training history remains only in de-identified form. Read about deletion or send a request.